1. How to submit a request
Email [email protected] with the subject line Numberli data deletion request. You may also use this address to request access to or correction of personal information.
To help us find the relevant information, include:
- The phone number associated with your Numberli activity, written in international format (for example, +20 followed by the number).
- The email address at which we can reply.
- A short description of the request (access, correction, deletion, or review of a contribution) and the Numberli feature or test you used, if known.
Do not include passwords, WhatsApp or SMS one-time codes, payment-card details, private conversations, or copies of identity documents in your first email.
2. Verification and review
We may ask for limited additional information to confirm that you control the relevant account or phone number and to prevent someone else from requesting deletion of your information. We will explain what is needed and why. Do not send identity documents or sensitive information unless we specifically provide a suitable secure method and explain why it is necessary.
3. What happens after we receive your request
A request is reviewed manually. After reasonable verification, we will identify the personal information relevant to the request and delete or de-identify information where required and legally appropriate. We will reply to explain the result or any information we cannot remove.
Some records may need to be retained where required or permitted for legal compliance, security, fraud and abuse prevention, disputes, or service integrity. Community tags, number associations or spam signals may also remain where lawful and where removal would affect the rights of others or the integrity of the shared database. Further information is available in the Privacy Policy.
4. Timing and current limitations
Numberli does not currently provide an automated deletion button, an online request form, or an instant deletion service. We do not publish a fixed completion time for manual pre-launch requests. We will communicate with you by email if we need more information and when the review is complete.
5. If you have not created a Numberli account
If you have only visited the public website, or have not used a Numberli feature that collects account information, we may hold little or no account data associated with you. You can still email us with the details above so we can check for information related to your request.
6. Contact
For deletion or other privacy requests, email [email protected] or see the Contact page. Do not send verification codes or passwords to our support address.